Frequently Asked Questions

GETTING STARTED

• Where can I work out?
• When can I workout?
• How do I create an account/register?
• Can I use any password?
• How do I login?
• How do I book a session in one of your exclusive venues?

See all 7 articles

BOOKING A SESSION

• Can I request a particular trainer?
• How do I make a direct request to a particular trainer?
• How do I make a general booking?
• How to create a repeat booking?
• What happens if there are no trainers available?

AMENDING A BOOKING

• Can I contact my Trainer directly?
• How can I change the time and date of my booking?

PREPARING FOR A SESSION

• How should I prepare for my workout?
• Can I train if I am injured/hurt?
• How much space do I need?
• Do I need to bring any equipment to my session?

PRICING AND PAYMENTS

• How much does a session cost?
• How do I pay for a session?
• Are my card details safe?
• Can I pay with PayPal?
• How to change card details
• I have run out of sessions, can I purchase a top-up session?

See all 14 articles

TRUPLANS

• What are TruPlans?
• How do I subscribe to a TruPlan?
• What happens if I don't manage to use all of my TruPlan sessions within the month?

TRUPACKS

• What is the difference between TruPlans or TruPacks?
• What are TruPacks?

CANCELLATION POLICY

• How do I cancel a TruBe session?
• What happens if I need to cancel a confirmed booking?
• What is your refund policy?
• I did not enjoy the session with my trainer. I want to complain.
• How do I split or share payment of a session using the App?

OUR TRAINERS

• What qualifications do TruBe trainers have?
• How do you screen trainers?
• Do your trainers have insurance?
• How do I become a TruBe trainer?

REFERRAL CODES

• Do you have a referral scheme?
• How do I refer my friends?
• Do free sessions expire?
• I'm getting an error message telling me that a particular Referral Code is incorrect or cannot be used

OUR VENUES

• Can I train with any trainer?
• How do I pay for the venue?
• Why is there an extra charge to workout in a venue?
• How do we choose our venues?

GENERAL

• Why do I receive proposals from other trainers?
• Is TruBe only available in London?
• What is TruBe?
• Why are you called TruBe?
• What services does TruBe offer?
• How do I download the app?

See all 9 articles

GETTING IN TOUCH

• How do I give feedback on my session?
• How do I contact TruBe?

HELP

• I've cancelled my plan and didn't manage to use all of my TruPlan sessions, can I carry them over?
• I can't see my session request and my proposals, even though I know I've sent it.
• How do I use my promo code?
• I booked a session in the park, but now it looks like it's going to rain. Can I cancel?