Frequently Asked Questions
TruPlan 2019
- What is included in my TruPlan?
- How long can I pause my TruPlan for?
- Can I upgrade/ downgrade my TruPlan?
- Is there a minimum time my TruPlan needs to run?
- Can I book sessions when on pause?
- Can I book my TruPlan sessions outside the current renewal period?
GETTING STARTED
Booking a TruBe Session
TruPacks
Pricing & Payments
- How much does a session cost?
- How do I pay for a session?
- Are my card details safe?
- Can I pay with PayPal?
- How to change card details
- How do I cancel my TruPlan?
Cancellation Policy
Referral Code
- How do I apply a referral code to my first booking/ first TruPack or TruPlan purchase?
- When will the referral credit be added to my account?
- How to I redeem my referral credit from my next TruPack purchase?
- How to I redeem by referral bonus from my next TruPlan renewal?
- Is there a limit to how many times I can share my referral code?
- How do I redeem my referral credit on a single session?
General
- Is there a limit to how many sessions I can have a day?
- What should I wear for my Massage?
- Can I have a massage if I am injured or hurt?
- How much space do I need for a massage.
- Do I need to bring/provide any equipment for my massage?
- What qualifications do TruBe therapists have?