Frequently Asked Questions

GETTING STARTED

• Where can I have a session?
• How do I create an account/register?
• Can I use any password?
• How do I login?
• Can I book over the phone?

BOOKING A SESSION

• Can I request a particular trainer?
• How do I make a direct request to a particular trainer/ therapists?
• How to create a repeat booking?
• What happens if there are no trainers/ therapists available?

AMENDING A BOOKING

• Can I contact my Trainer directly?

PREPARING FOR A SESSION

• How should I prepare for my workout?
• Can I train if I am injured/hurt?
• Do I need to bring any equipment to my session?

PRICING AND PAYMENTS

• How much does a session cost?
• How do I pay for a session?
• Are my card details safe?
• Can I pay with PayPal?
• How to change card details
• How do I cancel my TruPlan?

See all 10 articles

CANCELLATION POLICY

• How do I cancel a TruBe session?
• What happens if I need to cancel a confirmed booking?
• What is your refund policy?
• How do I split or share payment of a session using the App?

OUR TRAINERS

• Do your trainers have insurance?
• How do I become a TruBe trainer?

REFERRAL CODES

• Do you have a referral scheme?
• How do I refer my friends?
• Do free sessions expire?
• I'm getting an error message telling me that a particular Referral Code is incorrect or cannot be used

GENERAL

• Is there a limit to how many sessions I can have a day?
• What should I wear for my Massage?
• Can I have a massage if I am injured or hurt?
• How much space do I need for a massage.
• Do I need to bring/provide any equipment for my massage?
• What qualifications do TruBe therapists have?

See all 36 articles

GETTING IN TOUCH

• How do I give feedback on my session?
• How do I contact TruBe?

HELP

• I've cancelled my plan and didn't manage to use all of my TruPlan sessions, can I carry them over?
• How do I use my promo code?
• I booked a session in the park, but now it looks like it's going to rain. Can I cancel?