Frequently Asked Questions

TruPlan 2019

• What is included in my TruPlan?
• How long can I pause my TruPlan for?
• Can I upgrade/ downgrade my TruPlan?
• Is there a minimum time my TruPlan needs to run?
• Can I book sessions when on pause?
• Can I book my TruPlan sessions outside the current renewal period?

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GETTING STARTED

• How do I login?
• How do I create an account/register?
• Can I use any password?
• Where can I have a session?
• Can I book over the phone?

Booking a TruBe Session

• How do I add additional people to my booking?
• How do I book a TruBe session?
• How do I cancel a TruBe session?
• How do I contact my trainer/therapist?
• How do I know my session has been booked?
• How do I proceed if there are no trainers/therapists marked as available?

TruPacks

• What is a TruPack?
• How do I apply my TruPack sessions to a booking?
• How long are TruPack sessions valid for?
• Is a TruPack refundable

Pricing & Payments

• How much does a session cost?
• How do I pay for a session?
• Are my card details safe?
• Can I pay with PayPal?
• How to change card details
• How do I cancel my TruPlan?

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Cancellation Policy

• Can a Trainer/ Therapist stop a session early?
• How do I cancel a TruBe session?
• What happens if I need to cancel a confirmed booking?
• What is your refund policy?
• How do I split or share payment of a session using the App?

Referral Code

• Do you have a referral scheme?
• How do I refer my friends?
• Do free sessions expire?

General

• Is there a limit to how many sessions I can have a day?
• What should I wear for my Massage?
• Can I have a massage if I am injured or hurt?
• How much space do I need for a massage.
• Do I need to bring/provide any equipment for my massage?
• What qualifications do TruBe therapists have?

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