We monitor trainers' performances closely. Good feedback and comments from clients can also contribute towards maintaining your Top Trainer status. Conversely, as we take any clients' complaints seriously, they might have a negative impact on your Top Trainer status. Rest assured, any negative feedback or complaint will be investigated accordingly.
Please bear in mind declining sessions which you have originally accepted will also have a negative impact on your overall rating.
If a Top Trainer is at risk of losing their status, we will contact them for a review and will give them an opportunity to take corrective action. TruBe may also contact clients for feedback on their sessions.